Privacy Policy

1. Governing Law

Sysreset operates on a global basis. Where applicable, we handle personal data in accordance with the European Union General Data Protection Regulation (GDPR). Users located outside the EU are afforded equivalent protections under this Policy where their local law does not impose stricter requirements.

2. Information We Collect

We collect only the data required to operate, secure, and deliver the Services.

2.1 Information you provide directly

• Payment identifiers passed to our third-party payment processor (SellHub). We do not receive or store your card details.
• Support communications sent via our Discord server.
• Any Discord account information you share when linking a license (username, user ID).

2.2 Automatically collected technical data

When you download, activate, or use the loader or software, we may collect:

• Hardware identifiers (HWID hash)
• System configuration details (OS version, CPU/GPU identifiers, device metadata)
• Key authentication timestamps and session tokens
• IP address and client version at the time of authentication
• Anti-tamper telemetry used strictly for fraud and abuse detection

2.3 Website analytics

• Session cookies required for the site to function
• Browser type and device type

We do not perform invasive fingerprinting or behavioral tracking beyond what is required for service functionality and fraud prevention.

3. How We Use Your Information

3.1 Service delivery

• Issuing, validating, and managing license keys
• Authenticating users at each session
• Operating and securing the loader and its modules
• Delivering the correct software build for your license

3.2 Fraud, abuse, and security

• Preventing unauthorized access or key sharing
• Detecting suspicious device or account changes
• Ensuring license integrity across sessions
• Investigating tampering, cracking, or reverse-engineering attempts

3.3 Product improvement

• Debugging crashes and diagnosing errors
• Improving stability, compatibility, and performance

3.4 Customer support

• Responding to inquiries received via Discord
• Resolving technical issues you report

3.5 Legal and compliance

• Complying with applicable GDPR obligations
• Responding only to legally valid requests served through proper channels
• Enforcing our Terms of Service

4. How We Store and Protect Data

4.1 Storage

Personal data is stored on servers we control, protected by industry-standard encryption both in transit (TLS) and at rest where applicable. Sensitive credentials such as license keys are stored only as one-way hashes.

4.2 Access restriction

Only authorized personnel with a legitimate operational need may access user data. Access is logged.

4.3 Retention period

We retain personal data only for as long as necessary to:

• Provide the Services
• Maintain operational and security integrity
• Comply with legal obligations

Anonymized HWID hashes and authentication telemetry may be retained beyond the license lifetime for fraud prevention.

5. Disclosure of Information

We do not sell your personal data.

5.1 Service providers

We may share limited data with the following categories of providers:

• Payment processing (SellHub)
• Server hosting and infrastructure
• Discord (for role and identity linkage when you opt in via the verify bot)

These providers operate under confidentiality obligations.

5.2 Legal requirements

We will disclose data only in response to:

• A valid court order from a competent jurisdiction
• A lawful request served according to applicable procedural law

We do not voluntarily provide user data to game publishers, anti-cheat vendors, or their private investigators.

5.3 Protection of operations

We may disclose data as necessary to:

• Enforce our Terms of Service
• Investigate fraud or abuse

6. International Data Transfers

Because we serve a global audience, data may be transferred to and processed on servers located outside your country. We ensure that all such transfers comply with GDPR requirements and are protected by appropriate safeguards.

7. Cookies and Tracking Technologies

Our website uses cookies to:

• Authenticate user actions
• Prevent automated abuse
• Maintain session state

You may disable cookies in your browser, but portions of the Services may not function correctly.

8. Children's Privacy

The Services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors. If we become aware that we have collected data from a minor, we will delete it promptly.

9. Your Rights (GDPR)

Where GDPR applies to you, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your personal data
• Request restriction of processing
• Object to processing
• Request portability of your data

Requests may require identity verification. Contact us via Discord (see below) to exercise these rights.

10. Data Requests by Game Companies or Anti-Cheat Providers

We do not respond to informal requests from game publishers, anti-cheat vendors, or their representatives, affiliates, or outsourced investigators. Data is disclosed only pursuant to a legally binding order as described in Section 5.2.

11. Third-Party Links and Platforms

Our Services may link to or integrate with third parties, including:

• SellHub (payment)
• Discord (community and verification)

These third parties operate under their own privacy practices, for which we are not responsible.

12. Account & License Termination

We may delete, anonymize, or disable user data when:

• A user violates our Terms of Service
• Fraud or abuse is detected
• A chargeback or payment reversal is filed

13. Changes to This Privacy Policy

We reserve the right to update or modify this Policy at any time. Changes take effect immediately upon posting. Continued use of the Services constitutes acceptance of the revised Policy.